Forced to buy a new ticket to Sharjah (and then travel further to Abu Dhabi), they faced chaos, stress, and extra costs. After years of silence from the airline, a consumer commission just ordered Air India Express to refund ₹20,287, pay ₹40,000 compensation, and cover litigation costs; totaling ₹70,287. The airline didn’t even show up to defend itself. This case is a wake-up call: even big airlines can be held accountable if you know your rights. Save your boarding passes, receipts, and documents; they might be your ticket to justice.