The airline’s staff, from cabin crew to ground teams, were named ‘Best in India & South Asia’. That’s not luck; it’s the result of a massive ₹20,000+ crore transformation (Vihaan.AI) touching everything: meals, seats, apps, even how fast your refund comes. Their Net Promoter Score jumped from -35 to +40. That’s not a stat; it’s a customer revolt turned into loyalty. Big takeaway? When you invest in people + tech + experience, even legacy airlines can win global respect. And yes; India’s flag carrier is quietly becoming the airline we dreamed of.